Need something returned? Not a problem, as per our Policy outlined below simply send your Return Request to email@example.com or go to any one of our Store Locations to process the return in-store.
Please note for ALL returns SOLE BASE requires:
Original Sales Invoice to be present with returned goods.
1.Exchanging non-suitable product(s)
Within 14-days of your order being delivered to your door, you can exchange the product(s) you ordered for a different size of the exact same product as long as the preferred size being requested is available on Sole Base. Should you wish to process an exchange please send your Return Request to firstname.lastname@example.org or go to any one of our Store Locations to process the return in-store.
Please note, SOLE BASE reserves the right not to accept an exchange if the product you wish to exchange is not sent back to SOLE BASE in the exact packaging it was received in, with labels attached, in resalable conditions.
2.Returning non-defective product(s)
2.1 You are entitled to return any purchase concluded on SOLE BASE and delivered within South Africa free of charge within 14 days of the product(s) being delivered. SOLE BASE will also pay the cost associated with collecting the return from you.
2.2 Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging, with labels attached, and do not wear the product.
2.3 No refunds on sale/discounted or promotional stock
3.Returning incorrect product(s)
As specified in our T&Cs, SOLE BASE will make all reasonable efforts to ensure the product information, availability, purchase price and associated delivery times and fees are accurately reflected on the site.
However, should SOLE BASE deliver the incorrect product(s) to you by mistake please do not remove the product from its original packaging, do not remove the labels or try the product on at all. Please send your Return Request to email@example.com as soon as possible to notify SOLE BASE thereof. SOLE BASE will resolve the error by arranging to collect the incorrect product(s) from you and to deliver the correct product(s) to you as quickly as possible. Please do not try and remedy the situation by placing another order for the exact same product you were trying to purchase.
4.Returning defective product(s)
Within 6 months of delivery of a product to you, you find that the product is faulty, not commercially acceptable, unsuitable for the purpose generally intended (or otherwise expressly indicated by SOLE BASE at time of purchase), or not legal or reasonably durable (based on the circumstances and product type) (“defective”);
4.1 Please send your Return Request to firstname.lastname@example.org as soon as possible to notify SOLE BASE thereof or go to any one of our Store Locations to process the return in-store. SOLE BASE will request pictures of the defective product and will arrange to collect such product from you so that it can be inspected by the SOLE BASE Quality Assurance team. If the product is subsequently found to indeed be defective, you are entitled to either –
(a) Be fully refunded, or
(b) have the product repaired or replaced at SOLE BASE’s expense (the decision between repairing or replacing being that of SOLE BASE depending on availability and other relevant circumstances, and in this regard you acknowledge that Sale/ On Special products will usually only be able to be repaired).
If the product is found NOT to be defective and is commercially acceptable, you will NOT be entitled to any repair, replacement or refund but will instead be liable for the costs incurred in having had such product returned to SOLE BASE, and then redelivered to you.
4.2 A product is NOT defective and you will NOT be entitled to any repair, replacement or refund under the general warranty above if
(a) The faults/damage are a result of normal wear and tear;
(b) Damage arising from incorrect usage of the product;
(c) The item has a reasonable amount of manufacturing or production imperfections, but is acceptable in accordance with the generally accepted commercial practices.
5.Return procedure to be followed
5.2Should you choose to submit an online return request form within 1 working day you will receive feedback from the SOLE BASE regarding your return.